• Led cross-functional teams of 20+ engineers, designers, and analysts to launch a new analytics feature that increased user engagement by 35%.
• Managed a $5M annual budget across multiple product lines, ensuring on-time delivery and adherence to OKRs.
• Implemented a data-driven product strategy, resulting in a 25% reduction in churn over 12 months.

• Collaborated with senior leadership to define product roadmaps for cloud services, improving time-to-market by 20%.
• Drove user research initiatives and stakeholder alignment, resulting in a 15% increase in enterprise adoption.
• Created go-to-market strategies for new SaaS features, reaching over 500,000 global users within the first year.

• Assisted in launching a pilot rewards feature for premium subscribers, boosting add-to-cart rates by 10% in the trial period.
• Streamlined product launch processes by creating standardized documentation, cutting planning time by 15%.
• Collaborated with data analysts to interpret user feedback, driving continuous improvements for future sprints.

AI-Driven Customer Service Chatbot

• Developed an AI-powered chatbot for automated customer support, reducing response times by 50% and handling over 1,000 monthly inquiries.
• Implemented sentiment analysis to tailor responses, resulting in a 25% increase in customer satisfaction scores.
• Integrated a feedback loop allowing the model to adapt to new customer concerns, improving response accuracy to 90%.

July 2023 - Present

• Organized community workshops on digital literacy, helping 50+ attendees enhance their tech skills.
• Led a team of 5 volunteers to execute events, focusing on skill-building and community engagement.

University of California, Santa Cruz